Thank you for a great installation job!

We're looking forward to receiving & installing the woodburning stove from you!

Larry & Janet
Ellijay, GA

You will also find attached to this, letters that I sent to the Chamber of Commerce and Better Business Bureau, which you should find to be self-explanatory.

I'm sure you would be happy if I did not call you back for any repairs, but if I need another stove or know anyone who does I will certainly contact you.

Thanks again for all your help. It was greatly appreciated.

Bruce Jamrozy

Better Business Bureau
503 Oak Place
Atlanta, GA 30349

Re: Metro Buck Stoves Marietta, GA

Gentlemen:

I'm sure you often receive more negative feedback than positive from customers of companies in your area, however, I would like to put a positive report on record for the above-mentioned company..

Within the last year I called on the above-mentioned company to make a repair to a wood burning stovepipe and after making the repairs I found a few leaks. The place where the repair was done was at a weekend cabin I have in the mountains north of Big Canoe, which is at least an hour drive from Marietta. The company did not charge me any more for their service calls and as far as I'm concerned gave me a fair price for the replacement and repairs that they made. When I notified them of the leaks they immediately responded and took care of the problems but after repeated repairs I continued to have leaks.

The most admirable thing was that the company continued to come out and attempt to resolve the problems even ending up working for a couple of hours in a monstrous thunder storm. Quite frankly I thought they were going to get blown off the roof of my house.

They weren't quite sure whether the things they did would fix the leaks that I had but told me that they thought they had done their best and would not accept payment. They simply told me that if I found that the work that they did solved the problem to send them a check for what they considered to be a reasonable service call.

Not only did I think that the bill they gave me was reasonable but I feel that they went above and beyond the call of duty to take care of a customer.

I would highly recommend these people for any business that a customer would consider doing with them.

Sincerely,
Bruce Jamrozy

Chamber of Commerce
1025 Old Roswell Rd., Ste. 101
Roswell, GA 30076

Re: Metro Buck Stoves Marietta, GA

Gentlemen:

I'm sure you often receive more negative feedback than positive from customers of companies in your area, however, I would like to put a positive report on record for the above-mentioned company.. .

Within the last year I called on the above-mentioned company to make a repair to a wood burning stovepipe and after making the repairs I found a few leaks. The place where the repair was done was at a weekend cabin I have in the mountains north of Big Canoe, which is at least an hour drive from Marietta. The company did not charge me any more for their service calls and as far as I'm concerned gave me a fair price for the replacement and repairs that they made. When I notified them of the leaks they immediately responded and took care of the problems but after repeated repairs I continued to have leaks.

The most admirable thing was that the company continued to come out and attempt to resolve the problems even ending up working for a couple of hours in a monstrous thunder storm. Quite frankly I thought they were going to get blown off the roof of my house.

They weren't quite sure whether the things they did would fix the leaks that I had but told me that they thought they had done their best and would not accept payment. They simply told me that if I found that the work that they did solved the problem to send them a check for what they considered to be a reasonable service call.

Not only did I think that the bill they gave me was reasonable but I feel that they went above and beyond the call of duty to take care of a customer.

I would highly recommend these people for any business that a customer would consider doing with them.

Sincerely,
Bruce Jamrozy